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RIGHT OF WITHDRAWAL
CollectionAbbigliamento.it is full guarantee on every purchase. Beyond the law, we are interested in an ongoing relationship with each of our customers, we ensure maximum attention to every need and complete willingness to solve any problems. CollectionAbbigliamento.it has an excellent customer care: we aim to guarantee that you are completely satisfied with your purchase. If for any reason you are not satisfied with the goods you have purchased from the fashionis.com website, you can exercise your right of withdrawal without any penalty and without any need to specify the reasons, within 14 workdays from the date on which you have received the goods.
In fact, Purchases made on our eBay listings, as all purchases remotely via telephone or correspondence, since they occur outside of business premises are protected by Decree 185 of May 22, 1999, which provides the opportunity for the consumer to exercise the right of withdrawal.
The consumer can exercise this right within a maximum of 14 working days from the receipt of goods.(Free refund only for Italy)
The right consists into returning goods purchased from the supplier without penalty and without specifying the reason and refund the purchase price, excluding shipping costs, however, that all are against him.
Conditions to exercise your right of withdrawal
CollectionAbbigliamento.it will accept only the returns which abide to all the following conditions:
- Returned goods must feature their identity label and original seal.
- Returned goods must not have been worn, washed, ironed, used or damaged in any way.
- The products must be returned in their original package.
- The goods to be returned must be consigned to the courier service within 14 workdays from the date on which you received them.
Refund modalities and time limits
- You may choose to communicate your right of withdrawal, within the same term of 14 workdays, to CollectionAbbigliamento.it e-mail to recesso@collectionabbigliamento.it or telephon to the number +39 0882225863.
- Once CollectionAbbigliamento.it has received the products you have returned and has verified the conformity to conditions indicated in point 1 of this document, you will receive an e-mail confirming that your return has been accepted and CollectionAbbigliamento.it will refund the price of the returned products, excluding shipping charges.
- The refund modality depends on the type of payment you chose to fulfil the order of the goods you intend to return:
If you paid for the products via credit card or prepaid credit card, we will re-accredit the sum to be refunded on the same card you used to complete the purchase.
If you paid via PayPal, we will re-accredit the sum to be refunded on the same Paypal account you used to complete the purchase.
If you paid in cash upon delivery, we will accredit the sum to be refunded on the bank account or post account you indicated in the Return form.
- The necessary time to obtain the actual refund of the price paid to purchase the returned products depends on the correctness of the data you provided and on the timing of the banks taking care of the relative operations. Normally, to obtain the re-accreditation of the sum to be refunded, it will take 10 days from the date on which CollectionAbbigliamento.it received the returned goods and verified that your return request conforms to all conditions indicated.
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